ISO 9001 is underpinned by the 8 Principles of Quality Management. They have actually been the assisting concepts for the most popular quality requirement; ISO 9001. However they're also helpful resources for any management experts who want to execute or enhance their existing quality management programme.
Simply as you 'd anticipate, client focus is the first principle: just where it needs to be. It covers both client needs and client service. It stresses that a service ought to comprehend their clients, exactly what they need when, whilst aiming to fulfill, but preferably go beyond clients'... Read more